Frequently Asked Questions

About Mantry

What is Mantry?
We have one simple mission: To deliver a new and exciting food experience every month. Our monthly crate allows you to discover and eat 6 full-size, super premium foods from around America, with little commitment.

The food & beverage items that you'll receive in your Mantry are not your typical grocery store varieties. Led by the hand of amazing Artisan makers, these foods are painstakingly sourced and lovingly crafted into the perfect original theme (i.e. Bourbon Breakfast, Hecho en America).

At Mantry, we believe in our artisan partners and the quality of their products. Some are small upstarts, fighting for a chance to change the way Tonic is seen. Some are award-wining restaurant Chefs who live on the vanguard of cuisine and culinary excellence. Each of them pours their heart and soul into their craft.
Can I buy large orders for corporate gifting or special events?
Yes, you can. For any custom or large order inquiry please email help@mantry.com Someone will get back to you within 24 hours.
Can I customize a Mantry if I place a large order?
Custom Mantry themes or special product requests require advance notice and a minimum order of 100 crates. For more information and/or to place an order please contact help@mantry.com and someone will responded within 24 hours.
How can I give feedback?
As a start up business, we always encourage feedback from our customers. Constructive feedback or tips to improve our service are strongly encouraged. If you have any grievances you would like to air out or you just want to tell us how awesome we are, shoot us an email to help@mantry.com.
Can I suggest new features or cool products?
Have a grandfather or cousin that makes an incredible food product? We’d love to hear about it. For any suggestion on products you would like to see in a future Mantry email us at help@mantry.com.
How does my food company get included in a future Mantry crate?
The lifeblood of Mantry is our amazing artisan food partners, so we are always on the lookout. If you are a food maker and are interested in getting involved or learning more about Mantry, please email us at help@mantry.com.

Shipping / How it Works

How many products do I receive in each Mantry box?
Always expect to receive 6 full size items in each crate.
How much is shipping?
For orders in the US, shipping is $10 per crate. Orders over $100 qualify for free shipping. Mantry monthly subscribers never pay for shipping.

When do Mantry crates ship each month?
It depends whether you are subscribing as a month to month member, or buying a gift subscription for someone else. We carry gift subscription crates in stock, and ship them out the next business day after you place your order. It typically takes 2 - 6 business days for your Mantry to arrive.

We ship out the crates for month to month subscribers on the 21st of every month (or the following Monday if this falls on a weekend). Again, you can expect your Mantry to arrive in 2 - 6 business days.
What is the cut off day for ordering a particular month’s Mantry?
In order to receive a current month’s Mantry, you must subscribe as a month to month subscriber by the 20th of that month. For example, if you subscribe on March 23rd, your first Mantry would ship around April 21st and arrive in the last week of April. If you had subscribed on March 14th, your Mantry would arrive in the last week of March.
Is there anyway to see what’s in the Mantry before I buy it?
Although we are all used to seeing what we buy before we buy it, there is sometimes an exception to be made with premium food. At Mantry we covet the surprise, and discovery is as much a part of the experience as the food itself. You can see past themes Manuals in our “What is Mantry” section of the website. Or, if you are on our mail list, you will receive a tip or hint to each month’s upcoming theme. (Hint: you can always check out Instagram with a search for #mantry).
What if I have food allergies?
Contact us at help@mantry.com and let us know what your allergy concerns are. We'll do our best to accommodate.
Can I buy past Mantry’s that I may have missed or just want to buy again?
We do not have a permanent Past Mantry store on our website, however, we do have sporadic “Pop up Shops” that run for a limited time and allow you to score past themes you may have missed. Get on our mail list and you will always be in the loop.
Do my Mantry’s arrive at the same time every month?
If you are a month to month subscriber, you will receive your Mantry in the last week of every month. If you buy a gift subscription, your first Mantry will ship the next business day, and about the same day every month thereafter for the duration of the gift purchased.

Billing

When do I get billed each month?
Your billing cycle begins the day you place your order. For example, if you subscribe on July 10th, you will be bill every month on the 10th.
How do I cancel my subscription?
Canceling your subscription is as easy as going to “Account” on our website and clicking tab 3 “Your Subscription,” and then clicking “Cancel”. All cancelations are effective immediately.
Do I pay any penalties for canceling my subscription?
After cancelling, we will not charge you for any subsequent months, but you will receive a final Mantry if you already paid for that month. There are no penalties to canceling your Mantry subscription (other than your loss of amazing food of course).
I live outside the US. Can I still get a Mantry?
Mantry currently only ships within the USA, however we are expanding our network and will be shipping to more countries soon.
Do I get a discount for large orders or buying multiple months upfront?
Believe it or not, because Mantry works with only the finest Artisan Makers, we actually pay for the products that go into the box. Our ultimate goal is to provide an amazing premium experience and therefore we cannot give discounts.

Gifts

If I buy a gift, do I pay each month, or all at once?
For a gift, you pay for the entire gift package at once during your checkout. Your gift recipient will receive a Mantry each month for the period you choose for them.
When will my gift ship?
Gifts ship the next business day after you order, and typically take 2-6 business days to arrive. Need a gift shipped faster? Email us at help@mantry.com and we'l let you know what expedited options we have and what they will cost.
Can I put a custom note into my gift?
You can now add custom gift notes at checkout. Just click on the "Gift Message" link on the Cart page, and input your custom message, we'll take care of the rest!
Can I request a specific shipping date for my gift Mantry?
If it is crunch time and you need a last minute gift, we can provide you with beautiful Gift Card that you can print and hand out at your leisure. If you desperately need the physical crate to arrive at a certain time (i.e. Wedding), please email help@mantry.com and we will sort you out!

Shipping / Returns Policy

How does shipping work?
We ship using UPS SurePost. In the US shipping generally takes 2-6 business days.
I moved, or am planning to move. Can I easily change my shipping address?
Yes. Simply log into your “Account” on the website and click the first tab “Your Shipping Address,” and make the necessary changes. If you need to change the address on a gift, you'll need to email us.
How do I report an issue with my order?
Please get in touch with us at help@mantry.com so we can help. If possible, please include your order number in the email for our reference.
Can I refund my order?
At this time we do not issue refunds unless your order is damaged, at which point we will issue full replacements at no cost. We do ask that you provide a photo of the damaged goods, so that we can relay that back to our fulfillment specialists.
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